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Back-End Load - A fee or commission paid by an individual when they sell their shares in an investment fund. If you fail or deny any wrong doing on your part, or place blame on someone else, you will lose credibility and not be seen as an effective leader. Reduce environmental distractions, get patient's attention before speaking, use simple sentences and avoid long explanations, ask one questions at a time, allow time for patient to respond, be an attentive listener, and include family and friends in conversations, especially in subjects known to patient.
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